Frequently Asked Questions
For returns you can email us with the reason for your return, name, and order number. If your order qualifies for a return, we will send you a pre-paid label to send the item back to us. As soon as we receive your item, we will refund your original form of payment, minus $8.00 for the return shipping costs.
Frequently Asked Questions
RETURNS
We accept US returns within 30 days of the order delivery date. The item must be in its original condition and packaging. A prepaid shipping label will be provided, and $8.00 will be deducted from your refund to cover the return shipping cost.
EXCHANGES
We only exchange items if they are defective or damaged. If you received a damaged or defective item, please send us an email (info@katecaplisdesign.com) with a photo of the item, and we will gladly make it right!
CANCEL AN ORDER
Once an order has been placed, we are unable to modify or cancel it. Our shipping team fulfills orders very quickly, and there is a narrow window of time before the order leaves our system. If you have concerns about your order, you are welcome to contact us. Please note that if your order has moved into the fulfillment stage before we are able to respond to your inquiry, we will not be able to make any changes or updates.
SHIPPING
Orders placed before 1pm ET typically ship that same business day. Orders placed after 1pm ET will ship the following business day. Please note, during high-volume seasons, fulfillment and shipping timelines may be extended.
If your order contains pre-order or pre-sale items, then the order will ship within the shipping window as indicated on the product page.